Frequently Asked Questions

• To order, you would first need to create an account here.
• After an account is created you can add any items you'd like to your cart for purchase.
• Once you have all you items added to your cart, you can click the checkout button top right of you screen.
• This will begin the checkout process where you will review your order, select a shipping method, enter payment information and complete your order.

If you have any questions along the way, please don't hesitate to reach out to us via email at wholesale@rastaempire.com

When you first create an account with us, you must provide a valid business resale certificate (Annual Resale Certificate) for tax-exempt purchases.

If you did not upload a resale certificate upon account creation, you can do so now by visiting your Account Information page.

Once you upload your certificate, our team will be notified, and we will review your submission. Upon approval, you will receive an email confirmation, and your account will be immediately marked as tax-exempt for qualifying wholesale purchases.

NOTE ON ANNUAL RENEWAL: Due to Florida sales tax rules and regulations, we require customers seeking tax-exempt status to provide a renewed Annual Resale Certificate each year. This means your current certificate will expire on December 31st at the end of the year, and you will need to upload the new certificate to maintain your exemption. You will receive a notification when your certificate is due for renewal.

We accept VISA, MasterCard, Discover, American Express, PayPal, and Seven Leaf gift cards.

Please note that we cannot process all international credit cards. In this case we recommend using PayPal.

We use a state-of-the-art 128-bit encryption technology to protect your credit card/personal information. Every online transaction you make with us will be 100% safe and secure. Click here to view our privacy and security policy.

Once you push the "Place Order" button.

SevenLeaf.com

There are several places to enter a coupon code during the checkout process. After you enter the coupon code, click apply code and you will see the coupon discount deducted from your subtotal.

We offer a variety of shipping options and rates. We primarly use USPS and UPS for domestic orders. Estimated delivery times and costs are calculated during checkout.

We ship to over 100 countries worldwide. Click here to view the countries we ship to, shipping methods, estimated delivery times, and cost.

Please note duties, customs, or additional fees may apply depending on your country’s customs policies.

Yes and thank you for your service. Click here for more information on APO/FPO shipping.

SevenLeaf.com ships orders Monday through Friday, excluding federal holidays within the United States. Properly completed orders placed Monday through Thursday will ship within 24 hours. Most orders placed before 2:00pm EST Monday through Friday will ship the same business day. Orders placed after 2:00pm EST, on weekends, or US Holidays will be shipped on the next business day. Weekend orders include Friday after 2:00pm EST.

There will be exceptions at times, but we do our best to ship all orders as fast as possible. Please note that inconsistencies in your order may possibly delay your order, such as differing billing and shipping addresses. Please enter a valid phone number and email address where you can be reached to avoid delays.

You will receive a confirmation email immediately after placing your order and once your order has shipped. The shipment confirmation email will provide you with the tracking number and postal carrier. Registered customers may log in to your account and click on view order status.

For orders shipped with the United States Postal Service (USPS) you can track your order here: www.usps.com.
For orders shipped with the United Parcel Service (UPS) you can track your order here: www.UPS.com.

We will do our best to accommodate your request. We ship all orders as fast as possible and we are not always able to make changes to an order after its placed. Please email us at wholesale@rastaempire.com - Monday through Friday 9:00am to 5:00pm EST.

We were unable to verify your payment method with your credit card provider or bank. Please enter a valid phone number and email address where you can be reached to avoid delays and/or cancellation.

If your order has been cancelled, please contact your credit card provider or bank to verify the billing information is correct. Then, create a new order using the correct billing information.

You can only return or exchange items if the merchandise is dammaged or defective. Click here for more information on our return and exchange policy.

All items are Final Sale unless noted otherwise in the product description.

Upon recipt of your package, if you notice any damaged or incorrect items in your order, you have 5 days after recipt to notify us at wholesale@rastaempire.com so we can remedy the situation.

We keep all of our products in stock but sometimes temporarily run out of a certain item or size of a design. We will usually receive the product back in stock within 1-3 weeks. If your order contains more than one item out of stock, then it will not typically be shipped out until the product is back in stock and your order is complete. We will contact you immediately if this occurs. Please enter a valid phone number and email address where you can be reached to avoid delays.

Yes, this is RastaEmpire's wholesale website. We use SevenLeaf.com to process all wholesale orders. Click here for more information on our wholesale program.

Please click here to contact our Customer Service team.